Refund policy

At Slumbera, we want you to feel comfortable and confident when shopping with us. If your purchase does not work out as expected, eligible products may be returned within 30 days in accordance with the terms below.

30-Day Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, the item should generally be in the same condition in which it was received, unworn or unused beyond what is reasonably necessary to inspect it, with applicable tags attached and in its original packaging when available.

Proof of purchase or your Slumbera order information may be required.

Free Returns

Eligible returns are offered free of charge. To begin a return, contact:

support@slumbera.shop

Please include your order number, the item you would like to return, and the reason for your request. Our support team will review your request and provide return instructions when applicable.

Do not send merchandise back without contacting us first. Products returned without authorization or sent to an incorrect location may experience delays in processing.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Providing clear photographs of the item and packaging may help us review the issue more quickly.

When the issue is confirmed, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances and product availability.

Non-Returnable Items

Certain products may not qualify for return where required for hygiene, health, safety, or legal reasons. Items that have been materially worn, washed, altered, damaged after delivery, or otherwise made unsuitable for resale may also be excluded.

If you are unsure whether your item is eligible, contact us before returning it.

Nothing in this policy is intended to limit any non-waivable consumer rights available under applicable law.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Although we may process an approved refund promptly, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Exchanges

If you need a different item, size, or style, contact our customer support team. Availability may vary, and in some circumstances the simplest option may be to return the original item and place a new order.